The Top Companies for Customer Service programme identifies and rewards excellence in customer service and is focused on driving the on-going improvement of service levels across Contact Centres supporting the UK, including Onshore, Offshore and Nearshore operations

The Top Companies programme is supported by many of the Worlds leading businesses and best-known brands, working together to improve the quality of customer experience via Telephone, Email, Live Chat, Social Media and Chat Bot channels

Established over ten years ago, the programme has conducted over 150,000 mystery shopper interactions to identify excellence in customer service and share best practice amongst its members

Look out for the Top Companies for Customer Service logo- the kite mark of quality service. Companies displaying this badge of excellence are measuring and comparing their own performance year on year and benchmarking their service levels against the very best in the business. They are investing in their contact centre teams, processes and infrastructures to drive on-going improvement, and are committed in their aim to deliver the very best service possible to every customer