Best Contact Centre 'Special Moment' Winner
Best Contact Centre 'Special Moment' Top 4
Best Contact Centre 'Special Moment' Finalists
Best Customer Service Agent Winner
Matt Hawkins, Customer Care Advisor, Alzheimer's Society
Best Customer Service Agent Top 3
Dawn Bamford, Healthcare Associate, VitalityHealth
Mary Achurra, Premier Worldwide Agent, Addison Lee
Matt Hawkins, Customer Care Advisor, Alzheimer's Society
Best Customer Service Agent Finalists
Daniel Shaw, Customer Solutions Consultant, Simply Business
Dawn Bamford, Healthcare Associate, VitalityHealth
Jade Twin Berrow, Sales/Rentention Agent, AXA Insurance Direct
Jenny Owen - Customer Services Executive, B&CE The People's Pension
John Staples, Contact Centre Agent, Caravan & Motorhome Club
Josh Lister, Senior Customer Service Advisor, Hitachi Personal Finance
Lily Stanley, Agria Pet Insurance
Lucy Brewer, Corporate Members Executive, CIM
Mary Achurra, Premier Worldwide Agent, Addison Lee
Matt Hawkins, Customer Care Advisor, Alzheimer's Society
Paolo Giordano, Agent, Sykes Global Services
Richard Hardy, Customer Service Representative, NS&I
Steve Alleyne, Customer Service Adviser, Transport for London
