Gala Dinner & Awards

Top Companies Gala Dinner & Awards 2020

Next Gala Dinner Date Confirmed: Thursday 23 January 2020, Hilton Birmingham Metropole

The 11th Top 50 Gala Dinner & Awards

Thursday 24 January 2019, Hilton Birmingham Metropole

Northern Powergrid, Vitality Health and NS&I top the customer service charts in the industry’s most extensive mystery shopping programme

Over four hundred guests from every major industry sector came together in January at the Hliton Birmingham Metropole to celebrate excellence in customer service and learn how their teams performed in the 2018 rankings for the Top 50 Programme.


For more than a decade, the Top 50 Companies for Customer Service Programme has delivered robust cross-industry benchmarking data for many of the UK’s best-known brands, generated by thousands of real interactions with real customers. The annual mystery shopping research is conducted by GfK Ipsos, using a tried and tested scoring model that ensures direct comparisons between organisations of all shapes and sizes across all of the most widely used service channels: telephone, email, social media and live web chat.


Using extensive fieldwork data collected throughout the course of 2018, January’s Gala Dinner & Awards at the Hilton Birmingham Metropole celebrated outstanding customer experiences across the industry as a whole while unveiling the top performers in specific categories and presenting  special awards for outstanding agents. The evening was hosted by TV magician Ben Hanlin and put the audience at the centre of the show, with singalong music throughout the presentations and a live karaoke band accompanying would-be popstars into the early hours of the morning.


View and Download photos from the nighT ↗

Selected Highlights from the Evening

Top 50 Gala Dinner 2017

A highlight of the annual contact centre and customer service calendar. The Top 50 Gala Dinner brings together the very best in customer service to discover who has topped the list. A night of celebration, with around 500 customer service professionals socialing, network and sharing best practice.

The Vox was a natural venue choice for the Top 50 Companies for Customer Service Gala Dinner this year. With an award winning food menu, the Vox embraces new thinking, helping to create the perfect environment to announce the Top Performers of the Top 50 2017 programme.

2017 Trophy Gallery