Workshops
Precise dates, venues and topics are being confirmed and will be posted ASAP. Interspersed with the workshops throughout the year will be exclusive access to our leading members via site visits
Site Visit / Round Table
Tuesday 28 May 2019, BAXI Contact Centre, Warwick
Personalisation Workshop
Wedesday 05 June 2019, TfL Contact Centre, London
With the help of Amy Scott of Sedulous and Nathan Dring of Nathan Dring Associates, we will once again bring calls, emails, live chat and social media to life via a fully interactive presentation, with the focus on identifying the best way for your teams to achieve personalisation excellence moving forward!
Plus, we will hear from a few of our leading performers in this difficult area, as we focus on getting fully to grips with exactly what is required to move service levels from one of the best to the very best!
And, TfL have very kindly offered to show delegates around their centre during the lunch break.
Site Visit / Roundtable
Wednesday 17 July 2019, Caravan & Mortorhome Club Contact Centre
August 2019 - Mystery Shopping Begins
WORKSHOP
Thursday 08 October 2019, MUFC, Old Trafford, Manchester
Site Visit / Roundtable
Thursday 05 November 2019, Northern Power Grid Contact Centre
October 2019 - Mystery Shopping ends
December 2019 - Company Data & Reports Finalised
WORKSHOP
Thursday 12 December 2019, London
Networking Xmas Drinks (Evening)
Thursday 12 December 2019, London
Sponsor by:
