Top Performers 2019


Most Improved Overall for Live Chat 2019                                            

wwf-logo.jpg

92.16%

 

Best New Member for Live Chat 2019                                     

Compare the Market     

81.00%

                                                                

Most Improved Overall for Email Service 2019                                    

Civica on behalf of Network Railnetworkrail-logo.jpg                

81.2%

 

Best New Member for Email Service 2019                                             

InstantPrint instantprint-logo.jpg        

82.0%

                                                                

Most Improved Overall for Social Media 2019                                     

Civica on behalf of Network Railnetworkrail-logo.jpg                

90.53%

 

Best New Member for Social Media 2019                                              

Nationwidenationwide-logo.jpg        

91.45%

                                                                

Most Improved Overall for Call Service 2019                                        

P&G UK                

92.61%

 

Best New Member for Call Service 2019                                                

Ocadoocado-logo.jpg   

92.07%

                                                                

Best in the E-Retailers Sector 2019                                           

L'OccitaneLOCCITANE-Locci-yellow-RS.jpg           

88.40%

 

Best in the Public Sector 2019                                     

Charities Aid Foundation              

92.36%

 

Best in the Retail Sector 2019                                      

P&G UK                

92.61%

 

Best in the Telecoms & Media Sector 2019                                           

ITVitv-logo.jpg         

94.18%

                                                                

Best Contact Centre ‘Special Moment’   

QASSS with Resolution Revolution

 

Top Customer Service Partnership           

Financial Services Compensation Scheme (FSCS) with Capita 

                                                

Best Customer Service Agent                     

Laura Tumelty, Contact Centre Advisor, Northern Powergrid

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Best Small Centre 2019                                  

ITVitv-logo.jpg         

94.18%

 

Best Medium Centre 2019                                           

Northern Powergridnorthern-powergrid-logo.jpg       

95.87%

 

Best Large Centre 2019                                  

VitalityHealthvitality-logo.jpg     

96.28%

                                                                

Multi-Channel Member of the Year 2019 (All 4 Channels)              

Rated 1st Overall for Live Chat 2019         

Best in the Charity Sector 2019   

WWFwwf-logo.jpg     

92.16%

 

Rated 1st Overall for Social Media 2019  

Best in the Banking & Finance Sector 2019                            

NS&I/Atos nsandi-logo.jpg          

91.47%

                                                                

Rated 3rd Overall for Best Channel 2019                

Rated 1st Overall for Email Service 2019 

Best in the Travel Services & Hospitality Sector 2019        

Caravan and Motorhome Clubcaravan-motorhome-club-logo.jpg   

94.77%

 

Rated 2nd Overall for Best Channel 2019               

Best in the Service Providers Sector 2019                              

Northern Powergridnorthern-powergrid-logo.jpg       

95.87%

 

Rated 1st Overall for Best Channel 2019 

Rated 1st Overall for Call Service 2019     

Best in the Insurance and Financial Services Sector 2019                

VitalityHealthvitality-logo.jpg     

96.28%